As you travel to visit our breathtaking mountain community, we are committed to providing you with a safe environment and peace of mind. We have put into action new protocols that align with local recommendations. Our staff is trained and given the tools needed to serve our guests. We will actively evolve our procedures to ensure the health and safety for those visiting The Woodlands.
Due to social distancing guidelines our office will be closed to in-person contact and will only be available by phone. We will be answering phone calls between the hours of 10:00am – 5:00pm every day, and will have staff on property if you are in need of immediate assistance.
Public areas like the hot tub deck and the guest laundry room are being sanitized regularly.
We ask all guests to wear a mask when inside the guest laundry room or other indoor public areas. Please practice social distancing around other guests and when speaking with staff.
Our staff have all necessary training and wear appropriate PPE for exposure to disinfectants and patients who may have COVID-19
Rooms are cleaned according to our high standards. We use disinfectants on all surfaces, including soft fabrics. All linens are freshly laundered before each stay. If you have specific questions regarding our cleaning please call our office.
At this time we will not be providing any daily housekeeping.
The guest laundry room will be stocked with extra supplies including towels, toilet paper, tissues, paper towels, soap and other in room supplies. There will also be a bin to return used towels. When entering the guest laundry room we require a face covering to be worn, and that only one person is inside at a time.
To dispose of trash we have provided a green trash can, located next to the guest laundry room and garage. Please lock when done. There is also a black trash can in the guests laundry room for trash after office hours.
All rooms will be ready for check in at 3:00pm. No early check-ins will be permitted in order to have ample time for proper sanitation of each room.
We will provide “Check-In Packets” with keys, map to the room, and general information. You will find this packet located in a wooden box to the right of the office door. Inside the box there will be a sealed envelope with your last name.
Our AFTER HOURS contact number will be posted on the front door of the office.
1888 Fall River Road, Estes Park, CO 80517, USA
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